IT Service Manager

The Group level headquarters Dr. Max BDC is expanding the structure of the Group IT Infrastructure Operations team, which provides infrastructure as a service to the countries where Dr.Max operates. We are looking for an experienced professional who will be taking care of IT service levels both internally and with external suppliers. Currently there are about 50 services in the Group IT Service catalogue and this number will be growing in time. If you are an experienced IT Service Manager with great overview and technical experience from IT service operations, and you would like to make the next step in a growing environment where you can truly make an impact, this is the right opportunity for you!

Adress: Na Florenci 2116/15, Praha – Nové Město
Required education: Bachelor's 
Required languages: Czech, Slovak or other CEE language (Proficient), English (Advanced)
Employment form: Full-time work
What will be your responsibilities?
  • Managing portfolio of IT Services
    • o Maintaining IT Service catalog
    • o Service definition & description
    • o Setting up the service level based on customer service level requirements
    • o Budgeting and financial planning for the Service portfolio
  • Managing suppliers
    • o Service Requirements definition towards the supplier
    • o Underpinning contract negotiation
    • o Regular cooperation with suppliers within service operations phase
  • Active management of Service Transition phase (organizing and managing the transfer to operations activities)
    • o Takeover the service from the project phase
    • o Setting up the operational policies and procedures
    • o Setting up the service delivery chain from customer to all suppliers
  • Managing Service Operations
    • o Evaluation of service quality (SLA) and trends based on operational reports
    • o Proposing and managing Service improvement plans (with support of project and change management)
    • o Managing regular operational activities based on policies and procedures (BR and DR testing, patching, auditing)
What do we expect from you?
  • Overall relevant experience in IT Service Management 5+ years
  • Good IT technological overview to be able to cooperate with technological teams
    • o Microsoft infrastructure, O365,
    • o Virtualization with VMware, Veeam (onPrem, Cloud services)
    • o Networking with CISCO
    • o General application architecture knowledge – databases, application servers, HA principles
    • o Common infrastructure services like backup, monitoring, logging
  • Ability to communicate service and operational concepts effectively to a varied audience
  • Advanced planning and negotiation skills
  • Fluent English, native level Czech or Slovak
  • Excellent interpersonal, communication and organizational skills
  • Self-driven to achieve goals independently as well as work in team
  • ITIL v3 foundations or certification would be an advantage
  • Prior experience of working in teams spreading across multiple locations would be an advantage
What do we offer?
  • Working for the largest pharma retail company in CEE with great expansion plans
  • Global level job with an impact on the business as a whole
  • Space for professional growth within the growing organization
  • Attractive financial compensation (salary and bonuses)
  • Flexible working hours, possibility of home office
  • 5 weeks of holidays, discount in Dr.Max pharmacies, meal coupons, contribution to free time activities and many other benefits

If you are interested in this opportunity, please send your CV to [email protected]


Dr. Max BDC, s.r.o.

Na Florenci 2116/15
110 00 Prague 1
[email protected]

The Dr.Max Group is owned by the Central European investment group Penta, established in 1994. Penta’s business areas include health care, financial services, manufacturing, retail businesses and real estate development. Penta manages a single fund for its partners, the shareholders in the company. The companies in Penta’s portfolio employee more than 44,000 people, and the Group’s asset value reached € 10.4 billion in 2018. Penta operates in more than 10 European countries and has offices in Prague, Bratislava, Warsaw and Munich.

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