Financial System Support - Dr. Max Group HQ
With >6.3 bn EUR of consolidated revenue, Dr. Max is the leading pharmacy chain in Central Europe. In every country where we are active, Dr. Max is dedicated to improving the level of health care available by guaranteeing access to a broad assortment of medicines and pharmacy services. Our pharmacies are currently present in 6 countries (Czech Republic, Slovakia, Poland, Romania, Serbia, Italy) with great expansion plans across Europe for the near future. The group level headquarters Dr. Max BDC is expanding the Finance team and we are looking for a Finance System Support to join our great team. If you are looking for an opportunity to implement your knowledge and experience in organization where you can have an impact and truly make a difference, this is the right opportunity for you!
Required education: University Degree
Required languages: Native Czech/Slovak, English (advanced)
Employment form: Full-time work
L1/L2 Support for TAS system
- Intake, triage, and resolution of user tickets across all entities
- Incident diagnostics, workaround delivery, and escalation to the L3 development team
- SLA management and ticket KPI reporting
- Maintenance and continuous improvement of the internal knowledge base
- User access management, role and permission administration
Support for the TAS Modernisation Programme
- Participation in user acceptance testing (UAT)
- Hyper-care support following each new instance go-live
- Preparation of test scenarios and regression test packs
- Knowledge transfer from consultants to end users
- Functional validation following upgrades and release deployments
Multi-Entity Operational Support
- Day-to-day communication with local super-users
- Management of local specifics and customisations following instance separation
- Coordination of planned downtimes and release windows across entities
- Management reporting — ticket status, incidents, and system availability
Collaboration with the Development Team
- Ongoing communication with the Product Owner
- Reporting of bugs and feature requests originating from operations
- Participation in release planning meetings
- Preparation of release notes for end users
- 2+ years of experience supporting business systems (ideally document management, accounting/invoicing, or ERP systems), experience with TAS is a major advantage
- Previous basic knowledge of finance processes (invoicing, monthly close, approval workflows)
- Hands-on experience with ticketing tools (Jira, ServiceNow, or equivalent)
- Structured, analytical mindset with strong documentation skills
- Self-driven and proactive approach
- Fluent Czech/Slovak and advanced level of English
- Working for the largest pharma retail company in CEE with great expansion plans
- A company with a meaningful purpose, an outstanding customer value proposition within an industry offering a resilient, non-cyclical growth pattern
- Global-level job within group headquarters with a group-wide impact
- Space for professional growth within a growing organization
- Attractive financial compensation (salary and yearly bonus)
- Flexible working hours, possibility of 1 day/week home office
- 5 weeks of holidays, discount in Dr. Max pharmacies, meal allowance, Multisport card fully covered by employer, public transport contribution, sabbatical leave, pension insurance contribution, referral bonus etc.
If you are interested in this opportunity, please send your CV to groupHR@drmax.eu
Dr. Max Group is a European pharmaceutical concern owned by Penta, an investment group established in 1994, operating primarily in the countries of Central and Eastern Europe. Their offices are located in Prague, Bratislava, Warsaw, and Limassol. The business areas of Penta Investments include long-term investing in healthcare, financial services, retail, manufacturing, media and real estate development. The companies of Penta’s portfolio employ more than 43,000 people, with more than 15,000 professionals working in healthcare. The group’s assets value reached €14 billion in 2022.